Emergency phone operators have a very difficult and stressful job. Not only do they have to make decisions quickly and correctly, but the people who call often cannot clearly articulate the reason for their call. Often, the victims are in a state of shock, which is why they cannot clearly explain what happened to them.
Sometimes operators even have to listen to someone's bad jokes and pranks. For example, children like to "bomb" their school during tests, and some pranksters call just to chat...
One of the users of the social news site Reddit, who works as an operator for the rescue service, told an incredible story from her work. This story moved tens of thousands of people. We invite you to read about this incredible case.
"I was on shift when we received a rather strange call:
— Hello, we are disturbing you from 123 Main Street.
— Emergency call 911. Did something happen to you?
— They would like me to order a large pizza from you.
Hearing these words, I thought it was an inappropriate childish joke, but I still continued the conversation, as required by the instructions:
— Unfortunately, you dialed the wrong number and called the rescue service.
"Yes, I know. I want to order a pizza with mushrooms, pepperoni, and peppers."
– Mmmm… Excuse me, do you know you dialed the emergency number?
"Yes, of course. How much does it cost?"
"And then it dawned on me! I realized that this was no joke at all, but in fact everything was very serious!"
“Are you in trouble?” I suggested.
— Yes.
"And you can't talk because someone is next to you?"
"Yes, that's exactly right. How soon can I expect my order?"
"The patrol car is about a kilometer away. Tell me, are there any firearms at the address you gave?"
— No.
"Can you still keep in touch with us?"
"No, thank you. That's all."
I immediately called a patrol car to the scene and then entered the address into the database. It turned out that there had been calls from there several times before with complaints of domestic violence.
This time the situation repeated itself. The patrol officers who arrived on call saw the following picture. A married couple lived in the house at the specified address. That evening the husband was very drunk. The alcohol made him extremely aggressive and the drunkard decided to take out his anger on his wife by beating her severely…
The woman couldn't call the police because her husband was very close and it might make him angry. She was afraid that in a fit of anger he might beat her to death...
Luckily, the victim had a great idea. When her heartbroken husband calmed down a bit, she pretended to order a pizza! This may have saved her life. However, the patrol car arrived just in time for her husband’s latest outburst of rage…”
This is how, thanks to her ingenuity and endurance in an extreme situation, the woman saved her life.
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